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Free shipping & returns (UK)
Custom Design Request? Contact me

Shipping & Returns

Shipping & Returns - UK (Free)
Exactly as it says; all orders within UK have free shipping (automatically applied at checkout) and free returns within 14 days from when I posted the design.


Shipping & Returns - Rest of world

Shipping for all orders outside of the UK cost £20. In case of a return, you as the recipient cover the cost of return postage. You can return your item within 14 days from when I posted the design.

Any order shipped to a destination outside of the United Kingdom may be subject to import taxes or customs duties. As the recipient, you are the importer and must comply with all applicable laws and regulations within your country. Import taxes and duties are collected by the international carrier upon delivery.


Refunds

You'll get a full refund if you return the design in an unworn and new condition. 


Delivery times

Since all my designs are handmade in England and cut out from scratch by myself my standard delivery times are between 7-10 days within the UK and 10-14 days in the rest of the world.

For an accurate delivery time please contact me before you place your order through email or live chat when I'm available.


Express orders

Contact me if you need your order before any special event or date so I can double-check my current workload and if I can squeeze it in.


Tracking details

You’ll be updated with tracking information through email or SMS when your order is scheduled for shipment.

Make sure to add your phone number in the checkout process if you want to receive this information through SMS because this can not be changed after the order is placed.


Custom size orders / Checkout notes
I always confirm size-related checkout notes with you within 24-48 hours before starting the process of making your order.

Size-related requests may delay the delivery time but I'll notify and confirm new delivery times with you if that's the case with your order.


Do you have any more questions?

Try the live chat first for the quickest response or send me an email to hello@tatianafonjah.com.

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